Training Consultant

Job Summary

The Service Training Consultant plays a key role in strengthening service excellence, improving system reliability, and supporting customers in critical power applications. This role supports the development of dealer and customer capability across Caterpillar's electric power systems, including generator sets, controls, and integrated power solutions.

Location

Peoria, IL (United States)

Required Travel

• Up to 15%

What You Will Do

• Training Delivery & Facilitation: Deliver instructor-led technical training to Caterpillar dealers and internal audiences across multiple product platforms and systems.
• Facilitate Course Delivery: Facilitate course delivery covering Electric Power systems, product and solutions.
• Lead Classroom, Hands-On, and Virtual Training Sessions: Lead classroom, hands-on, and virtual training sessions to support global learners.
• Generator Controls & Power Systems Expertise: Provide specialized instruction on: Generator control systems (e.g., ECS controllers), including configuration, HMI interfaces, and diagnostics.
• Applied Failure Analysis (AFA): Provide instruction on: Applied Failure Analysis (AFA), including root cause identification and failure modes.
• Mechanical and Electrical Systems Troubleshooting: Provide instruction on mechanical and electrical systems troubleshooting across Caterpillar equipment.
• Support Understanding of Industrial Communication Protocols: Provide instruction on support understanding of industrial communication protocols used in power systems (CAN, ModBus, Ethernet-based systems).
• Support Understanding of Integrated Power Systems and Control Architectures: Provide instruction on support understanding of integrated power systems and control architectures.
• Support Root Cause Analysis Efforts: Provide instruction on support root cause analysis efforts to improve product reliability and dealer service capability.
• Assessment & Continuous Improvement/Capability Building: Conduct technical assessments to validate knowledge and hands-on skills of dealer technicians, deliver structured feedback to enhance technician capability and operational performance, and support continuous improvement of training programs through learner insights and field feedback.
• Dealer Support & Collaboration: Partner with engineering, product groups, and global dealer stakeholders to identify training needs, support new product introduction (NPI) initiatives through targeted technical training delivery, and promote best practices in safety, installation, commissioning, and maintenance of power systems.
• Curriculum & Content Development: Support the design of technical training materials aligned with Caterpillar engineering standards and product documentation, customize training solutions based on dealer needs and product updates, create technical content covering electrical fundamentals, system integration, and controls, and incorporate real-world failure scenarios and field insights into training content.
• Project Leadership: Assist the Learning Center Manager in developing proposals and budgets for service training projects, serve as project/product leader when a team effort is required for project completion, negotiate with approved suppliers to obtain goods and services required to complete approved projects, advise and assist in the planning, development, coordination, and production of all assigned service training requirements.

What Skills You Will Have (Basic Requirements)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

What Will Set You Apart (Top Candidates Will Have)

• Bachelor’s degree in electrical engineering or equivalent practical experience.
• Minimum of 5+ years service experience with Power Generation.
• Preferably on Caterpillar equipment, generators, generator controls, switchgears and Energy Storage devices, etc.
• Experience in technical training, field service, or product support within heavy equipment or industrial systems.
• Experience supporting dealer networks or global training programs.
• Strong knowledge of engines, generators, and basic electrical systems.
• Demonstrated ability to communicate complex technical concepts to diverse audiences.
• Knowledge of industrial communication protocols (CAN, Modbus, etc.).
• Background in Applied Failure Analysis (AFA) and structured troubleshooting.
• Instructor certification (e.g., CIAP).
• Passionate about people development with an attitude of responsibility, safety, and keeping standards high.
• At ease working independently as well in teams.

What You Will Get

• Opportunities: Work with dealers and multiple teams across Caterpillar (Cat Trade COE, Cat Insurance Services, Cat Legal, Division Compliance, and Distribution Services Divisions) to mitigate risk and ensure all aspects of warranty claiming comply with applicable regulations.
• Company Culture: Caterpillar is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
• Benefits: Medical, dental, and vision benefits, Paid time off plan (Vacation, Holidays, Volunteer, etc.), 401(k) savings plans, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Incentive bonus, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement.

Additional Information

Location: Peoria, IL (United States)
Required Travel: Up to 15% (Domestic & International)
Relocation Assistance Offered: Domestic
US Work Sponsorship Offered: None

Pay Range

$97,530.00 - $146,290.00

Compensation and Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits*
• Life Insurance*
• Parental leave*
• Adoption benefits*
• Tuition Reimbursement*

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Posting Dates

July 14, 2026 - July 28, 2026

Drug Screen Requirement

You’ll have the opportunity to work with dealers and multiple teams across Caterpillar (Cat Trade COE, Cat Insurance Services, Cat Legal, Division Compliance, and Distribution Services Divisions) to mitigate risk and ensure all aspects of warranty claiming comply with applicable regulations. Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Equal Opportunity Employer

Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.