Training Consultant

PRIMARY PURPOSE

To train, organize, develop and deliver core curriculum; to maintain a schedule of regularly delivered training in each assigned areas; and to ensure high quality training is delivered supporting internal and external client needs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Develops and designs training materials and programs in both classroom and web-based environments.
• Delivers training program that meets, supports, and incorporates business needs, objectives, strategies, and policies.
• Identifies the present and future needs of training classes and existing colleagues after analysis of overall course framework.
• Maintains assessment and evaluation tools used consistently for internal users.
• Maintains product knowledge, industry knowledge, and familiarity with claims management internal processes.
• Acts as liaison between the business units to deliver effective curriculum and training programs that achieve the defined learning and business objectives.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as required.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

• Education & Licensing: Bachelor's degree from an accredited college or university preferred.
• Experience: Six (6) years of experience in claims management system or equivalent combination of education and experience required to include two (2) years training experience including presentations and Microsoft related products experience.

SKILLS & KNOWLEDGE

• Excellent knowledge of Adult Learning and blended learning methodologies.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Excellent negotiation skills.
• Excellent problem-solving skills.
• Ability to provide blended learning opportunities for colleagues.
• Ability to link content and delivery of cross-functional subjects.
• Ability to conceptualize, plan and initiate appropriate action.
• Ability to manage multiple projects and set priorities.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.