Technical Training Consultant

Key Responsibilities

• Provide comprehensive training consultation services and custom proposal generation, which constitutes a large part of the role.
• Conduct needs analysis, administration, planning, and execution of training strategies and events.
• Work closely with field teams to ensure training services are accurately quoted to align with RFP and RFI requests, MSI strategy, and critical customer needs within assigned territories.
• Partner with NA Account Executives, Pre-Sales, Systems Integration, Service Delivery, and Lifecycle & Upgrade teams to ensure training is included in overall solution and product sales.
• Educate internal teams on training offerings and consult with management and peers.
• Manage the post-sale scheduling and implementation of customer training, focusing on flawless execution and ensuring the customer is fully ready.
• Engage on all strategic projects as a training Subject Matter Expert (SME) and position training as a critical Professional Service.

Required Skills & Competencies

• Work Style & Organization: Must be punctual, highly detail-oriented, self-motivated, and adept at multi-tasking. Must be able to independently prioritize work, resolve problems, and manage customer projects accurately and timely.
• Communication & Relationship Building: Excellent written and oral communication skills are required, along with a talent for building strong relationships internally and externally.
• Strategic & Analytical Thinking: Must demonstrate a strategic view, exercise independent judgment, and work comfortably in ambiguous situations to solve extremely complex problems involving intangible variables.
• Innovation & Learning: Requires a strong thirst for knowledge, an ability to keep current with technology and training developments, and the foresight to anticipate how new marketplace technologies will impact the organization.

Basic Requirements

• Military background, Associates or Bachelor's in Technical field
• 2+ years of technical professional experience
• Proficiency in Microsoft Office and Google Suite of Applications
• Legal authorization to work in the U.S. indefinitely is required

Desired Qualifications

• Experience in Training Consultation and Delivery, Systems Integration, or as a Customer Support Manager
• System Management experience in Land Mobile Radio (LMR)
• Background in Software and/or Service Sales, Implementation, or Delivery
• Working knowledge of Motorola Solutions Technology, including ASTRO 25 Systems, MOTOTRBOSystems, and Public Safety Application