Training Associate | Boston

About the role

We're looking for a Training Associate to enhance our barista and shift lead training programs. You'll support new team members from onboarding through accreditation, coach them in-store, and collaborate with Operations to improve our training programs.

Responsibilities

• Oversee, validate, and track each barista’s journey through the new hire training program, ensuring a positive experience for all.
• Support the new hire training program by assisting with in-store training, leading large group trainings at the lab, and facilitating final bar assessments.
• Provide area training support by conducting shift lead training certifications, assisting with new product launches, and other key initiatives.
• Drive your stores toward higher product quality standards by conducting robust quarterly assessments for all Boston stores and developing unique, actionable reporting.
• Possess in-depth knowledge of all of our products and recipes to help maintain recipe and quality adherence in the market.
• Develop and foster cross-functional relationships to help build effective reporting tools for store performance and drive results.
• Find creative ways to build and foster a learning culture at Blank Street, keeping teams motivated, engaged, and excited to learn.
• Be an inspirational leader full of coffee knowledge and passion for the craft, tailoring training approaches to individuals to ignite passion and the desire to pour love into every cup of coffee made.
• Support the creation and implementation of cross-functional projects that ensure a 5-star barista experience.
• Support the training and development of future Training Coordinators on your team.

Qualifications

• 2+ years barista and training experience
• A master of time management and prioritization
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos
• Consistently pours clean hearts, tulips, and rosettas with intentional technique

Availability Requirements

This is a full-time role (50 hours per week, 5 days a week) requiring flexibility to work outside of store operating hours, including weekends, as necessary.

Benefits & Perks

• $75,000 - $85,000 annual base salary
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag