Training Associate

About the role

The Training Associate facilitates in-person and webinar-based training programs for providers and Care Center staff. Our training program sets Care Centers up for success using the EHR and emphasizes Privia Best Practice workflows. In addition, the Training Associate serves as a resource to colleagues in an expert capacity.

Responsibilities

• Delivers pre-live training to providers, clinical staff, and administrative staff focused on efficiency, delegation, and population health initiatives.
• Provides go-live support and at-the-elbow support for the Care Center.
• Leverages curriculum and tools to train EHR concepts.
• Customizes best practice curriculum based on workflow assessment findings and unique needs of a Care Center.
• Makes sure training is scheduled and delivered on-time.
• Leverages reporting of key metrics to identify providers and care centers in need of additional training.
• Works collaboratively with Implementation, Product Performance, and Performance Team members to accomplish goals.
• Works collaboratively with and serves as an athenahealth SME for other Privia teams.
• Provides excellent customer service through creative problem solving and follow through.

Qualifications

• Bachelor's degree preferred or background and experience in a healthcare setting
• Familiarity with extended medical terminology
• Demonstrates excellent communication, organizational, and time management skills
• Demonstrates strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines
• Able to work in a very fast-paced and changing work environment
• Complies with HIPAA rules and regulations
• Must have a valid drivers license and have a reliable form of transportation
• Previous experience with an EMR or practice management system. Experience with athenaClinicals and athenaCollector is preferred

Interpersonal Skills & Attributes

• Collaborative, customer-focused and able to create visible value
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills
• Attention to detail
• Excellent communication and client facing skills
• Excellent organizational skills
• Technical aptitude

Pay

The salary range for this role is $55,000.00 to $65,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Schedule

70% travel Required to supporting our GA/TN/KY/OH Markets