Training Associate

Job Responsibilities

• Support the facilitation of onboarding and training programs for new hires.
• Lead portions of instructor-led workshops and training sessions.
• Assist with role-play activities, product knowledge sessions, and client experience workshops.
• Reinforce learning through in-store coaching and follow-up activities.
• Care for training schedules, calendars, and communications.
• Track training completion, certifications, and learning compliance.
• Maintain training records, dashboards, and reporting tools.
• Support the administration of learning management systems (LMS) and eLearning platforms.
• Assist in the execution of onboarding programs across multiple retail locations.
• Coordinate materials, resources, and training logistics for new hires.
• Monitor onboarding progress and provide status updates to stakeholders.
• Partner with store leaders to identify learning opportunities and support business priorities.
• Gather feedback from participants and leadership to continuously improve training programs.
• Help implement company culture, client experience, and operational training initiatives.
• Prepare training materials, presentations, guides, and job aids.
• Aid in the creation of engaging learning activities and recognition programs.
• Own the management of company Mystery Shop Program – analyzing and delivering results.
• Support special projects as needed.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in training, learning and development, retail operations, or hospitality.
• Watch/jewelry knowledge a plus.
• Strong presentation and communication skills.
• Excellent organizational and project management abilities.
• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel.
• Ability to travel occasionally to retail locations.
• Passion for luxury retail, client experience, and employee development.
• Highly organized and detail-oriented.
• Engaging and confident communicator.
• Collaborative and relationship-focused.
• Adaptable and proactive.
• Strong follow-through and accountability.

Pay

Compensation Range: $67,000 - $73,000/year

Schedule

This position is based out of NYC