Training and Development Coordinator - ARCHES

About the role

The Training and Development Coordinator plays a key role in supporting the professional development of internal staff and external community partners. This position supports the training program manager and other agency leadership in designing, coordinating, and delivering training programs, technical assistance, and documentation that enhance employee skills, knowledge, and engagement.

Responsibilities

• Supports the Training and Staff Wellness Manager in implementing comprehensive learning programs that align with organizational strategic objectives.
• Collaborates with program leadership, the Training and Staff Wellness Manager, and cross-functional teams to develop, review, finalize, and continuously improve training materials including SOPs, job aids, manuals, e-learning modules, and instructional videos.
• Organizes and analyzes content to produce clear, user-friendly learning materials, incorporating visuals and identifying opportunities to improve documentation and training processes.
• Utilizes learning management systems (LMS) to enroll employees, track participation, manage completion records, and report on training compliance.
• Maintains accurate records of participation, completion rates, evaluation results, and retraining requirements.
• Drafts and distributes internal communications including newsletters, emails, and flyers to promote upcoming training and professional development opportunities.
• Prepares quality written reports and complies with agency quarterly and annual reporting requirements as required by the program, agency, and funding sources.

Qualifications

• Associate's degree in Education, Organizational Design, Administration, Social Services, or a related field.
• One year of experience in training coordination, technical writing, process documentation, or a related role.

Skills

• Intermediate to advanced computer skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, database software, online tools, video conference platforms, and learning management system (LMS) platforms.
• Demonstrated ability to develop clear, concise work instructions, SOPs, training manuals, and other technical documentation.
• Strong proofreading, editing, and formatting skills with exceptional attention to detail.
• Ability to interview subject matter experts and translate complex processes into user-friendly content for varied audiences.
• Experience incorporating visuals such as diagrams, photos, and charts to enhance learning materials.
• Excellent planning, organization, and time management skills.
• Advanced presentation skills with the ability to effectively communicate ideas and concepts.
• Knowledge of adult learning principles and instructional design methodologies.

Benefits

This is a grant-funded position located at the ARCHES Project and is renewable based on the continuation of project funding.

Pay

Salary range: $40,000 - $50,000 annually.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.