Trail Operations Specialist (Roanoke, VA)

About the role

The Appalachian Trail Conservancy’s mission is to protect, manage, and advocate for the Appalachian National Scenic Trail. The Trail Operations Specialist reports to the Senior Trail Operations Manager and supports the Trail Operations program by handling administrative activities related to sawyer safety courses, data entry and QA in Salesforce and USFS Sawyer databases, meeting coordination, reporting on accomplishments and budget expenditures, managing PPE fulfillment, and supporting sawyer certification and training logistics. The position is based in Harpers Ferry, WV, or Roanoke, VA, with a term upon hiring to July 2030 (longer term possible but not guaranteed).

Responsibilities

• Learn and follow USFS and NPS Saw programs and policies for consistent program implementation.
• Support timely distribution of information within ATC and to A.T. partners regarding Saw Trail Advisory Group outcomes, safety notices, and agency guidance.
• Enter and receive purchase orders, draft contracts, ensure proper utilization of grant codes for expenditures.
• Collaborate with regional staff, A.T. Club partners, and agency partners to assess sawyer certification or other training needs.
• Coordinate logistics for courses including work with course providers and contractors on estimates, scheduling, invoicing and payments.
• Communicate with participants and instructors to ensure expectations are shared and met, resolving obstacles to facilitate timely issuance of materials.
• Perform data management in Salesforce ATC’s central database and the USFS Sawyer Database; maintain contact records, manage training events, accept registrations, fulfill certification record keeping, and produce reports on participation and program outcomes.
• As requested, schedule virtual and/or in-person meetings to support various trailwide programmatic objectives.
• Fulfill ATC’s commitments to equip sawyers with certification documents and materials including copies of evaluations, sawyer card,