Route Operations Specialist

Delicatessen Services Co., LLC is seeking a Route Operations Specialist to join the Local Purveyor’s leadership team in Louisville, KY. This full-time role manages office operations and compliance within the route, reporting to the Local Purveyor.

About the role

As a Route Operations Specialist, you will oversee back-office functions, including collections, payment processing, Selling Event compliance, and general office management. This position requires a passion for the brand, strong attention to detail, effective communication, and sound judgment.

Responsibilities

• Selling Events
  • Manage the Selling Event schedule to ensure compliance with requirements.
  • Supervise the Brand Concierge and Premium Advantage team, ensuring proper training, scheduling, communication, and supplies.
  • Create Go-Spot-Check missions for events.
• Office and Operations Support
  • Support the Local Purveyor with collections and payment processing.
  • Call on customers as requested by the Local Purveyor.
  • Manage personnel matters for the route, including DOT forms and new hire paperwork.
• Warehouse Operations
  • Lead, direct, and supervise warehouse and delivery employees.
  • Ensure proper execution of delivery receiving, product rotation (FIFO), and order fulfillment.
  • Validate final order processing, scale operation, and customer invoicing.
  • Ensure compliance with federal, state, local, and company health and safety regulations.
  • Maintain FSMA recordkeeping for warehouse operations.
  • Adhere to preventative maintenance schedules for warehouse equipment.
  • Complete and validate inventory control processes, including:
    • Conducting weekly physical counts and placing weekly FB orders.
    • Confirming inventory movement, adjusting for changes (e.g., sales or focus items), and minimizing shrink and out-of-stock items.
    • Researching/authorizing credit memos and destruction of out-of-date product.
• Personnel Management
  • Assist the Local Purveyor in identifying qualified candidates for route openings.
• General
  • Complete additional activities or special projects as assigned by the Local Purveyor.

Requirements

• High school diploma or equivalent; basic math and reasoning skills required.
• 3+ years of experience in an office environment; A/P or A/R experience a plus.
• Proficiency in Microsoft Office Suite (including Excel) and QuickBooks.
• High school-level math competency and basic computer skills.

Physical Requirements

• Ability to stand for a minimum of 4 hours.
• Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl.
• Ability to lift or carry objects weighing up to 50 lbs.; push or pull objects up to 600 lbs.
• Ability to speak, read, and write in English.
• Ability to work in a refrigerated/freezer environment.

Schedule

This position requires a flexible schedule, including weekends and holidays, based on the Local Purveyor’s schedule.