Route Specialist

About the role

This is a route-based, service-oriented position supporting our Customer Advocates in establishing, maintaining, and building strong customer relationships through responsive and creative sales and service strategies. Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers, and community.

Responsibilities

• Communication: Excellent oral, written, phone, and face-to-face
• Load and unload truck; maintain truck organization
• Manage customer inventory
• Demonstrate product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Handle paperwork: work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call-offs (flexibility required)
• Provide additional route support as needed (reroutes, additional volume, etc.)
• Make special deliveries to customers
• Lead generation

Requirements

• High School Diploma or equivalent required
• Clean driving record
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

Preferred Qualifications

• Some delivery, logistics, and/or route experience
• One year of experience with account management and ensuring customer satisfaction
• Practical insight specific to the textile services industry and operations

Skills

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits

• Weekly pay
• Medical, Dental, Vision insurance
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (with match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment