TRAFFIC OPERATIONS MANAGER - 06232026-78494

About the role

The Region Traffic Operations Manager will lead, mentor, and train each Team Lead through empowerment, communication, and delegated authority. This position will develop work plans that align with the Region Traffic Operations Section's strategic vision and will effectively delegate authority and responsibility, when applicable, while ensuring the availability of resources for the Region Traffic Operations Section to be successful.

Responsibilities

• Manage resources and staff utilization and assist Project Managers in the management of external partners together with the Professional Services Division, including the negotiation of contracts, review of consultant invoicing, development of contract scopes, management of contract tasks, and documentation of consultant performance and qualifications.
• Establish and ensure there is a direct relationship between quality and work outcomes by assisting in the development of standards for the Region Traffic Operations Section in collaboration with Headquarters Traffic Design and Traffic Operation and assisting with quality control tasks as per the TDOT Quality Assurance Process with respect to the Project Delivery Network (PDN) and non-PDN activities that improve performance and increase sustainability of TDOT's transportation system as it relates to all aspects of traffic operations.
• Aid in the development of a Consultant Acquisition Plan (CAP) by providing strategic leadership in utilizing consultants for program and project delivery and oversee consultant activities to ensure quality products and services are provided.
• Serve on selection committees for professional engineering and non-engineering services.
• Provide support in the development of the Request for Proposal (RFP) by attending project-specific marketing meetings, determining scoring criteria, participating in project information sessions, serving as a scorer as part of the consultant acquisition process, and attending de-briefs with consultants, including those projects for which Alternative Delivery methods are applied.
• Manage change, clarify the vision, take ownership of the change, communicate effectively, remain transparent, and hold yourself and others accountable throughout the process.
• Assist Project Teams, as part of a matrix organization, in development of TMC operations, HELP operations, Signing programs, Active Transport Integration, Transportation Systems Management and Operations strategies and implementation project vision for those projects having the highest complexity; coordinate with TDOT Legal on legal sufficiency of traffic services; define traffic operations-related critical goals and intended outcomes for the scope, schedule, budget, and quality in coordination with the Project Manager; support Project Management staff by writing the Scope of Work in collaboration with all relevant Traffic Sections, TDOT Roadway, TDOT Maintenance, and TDOT Construction; proactively coordinate with other units within TDOT to assess risks, ensure consideration of constructability, and discuss operations and maintenance concerns; ensure traffic operations are coordinated with Project Teams; develop solutions based on overall lifecycle costs as part of Functional Design Plans development per the Project Delivery Network (PDN); and forecast the cause and effect of implementing Alternative Technical Concepts (ATCs) related to Alternative Delivery projects.
• Lead the Region Traffic Operations Section in providing exceptional customer service to both internal and external customers by exercising effective listening skills, providing prompt responses, maintaining complete and accurate documentation, and communicating effectively.
• Remain current on national best practices related to development and review of traffic engineering studies and analyses, traffic regulations, reports regarding traffic operational safety problems, highway signing and pavement markings, tracking signals, maintenance agreements and data collection; assist with the development of legislation and regulations that seek to increase traffic operations technologies, inspire innovation, and improve mobility for TDOT employees, contractors, and the traveling public; and integrate traffic operations considerations and statutory and regulatory requirements into TDOT's guidance documents, processes, and procedures.
• Develop and implement a tracking mechanism that ensures the contractual agreements, scope, schedule, budget, and quality of all traffic services projects support the delivery of the Department's Work Program while also ensuring compliance with Federal and State standards and the Manual on Uniform Traffic Control Devices.
• Aid in ensuring Traffic Operations deliverables are consistent, predictable, and repeatable to provide consistently high levels of achievement, mitigation of risk, and an established track record of success.

Qualifications

• Education and Experience: Bachelor's degree in related field and 8 years of demonstrated competency in related field that includes at least 2 years of demonstrated competency in supervision.