Traffic Control Center Operator

About the role

We are currently seeking a Traffic Control Center Operator to support Florida’s Turnpike Enterprise on Turkey Lake, FL. This role plays a critical part in incident management, customer safety, and real-time operations within a fast-paced, 24/7 environment.

Responsibilities

• Maintain real-time quality control of public-facing traffic information displayed on DMS, PID, and Florida 511.
• Monitor Turnpike roadways using CCTV cameras, Florida Highway Patrol communications, and other traffic information sources to detect and verify incidents.
• Accurately enter, update, and manage incidents in the SunGuide database.
• Disseminate real-time traveler information through ITS devices including Dynamic Message Signs (DMS), Highway Advisory Radio, 511, Public Information Displays, and email alerts.
• Activate ITS devices for FDLE-approved Amber, Silver, and Law Enforcement Officer (LEO) Alerts.
• Coordinate incident notifications via two-way radio, phone, and email with Turnpike staff, districts, and emergency responders.
• Activate and manage the Rapid Incident Scene Clearance (RISC) program, including timekeeping and documentation.
• Dispatch and monitor Road Ranger Safety Patrol operators, ensuring accurate logging and on-camera safety verification.
• Track fleet activity using automated vehicle location systems.
• Maintain real-time quality control of public-facing traffic information displayed on DMS, PID, and Florida 511.
• Respond to public phone calls regarding roadway conditions, toll information, and Road Ranger assistance.
• Conduct routine camera tours to proactively identify incidents and special events impacting traffic.
• Document maintenance activities for ITS contractors and review daily shift change and ITS help desk reports.
• Complete Operations Management System (OMS) tickets related to roadway maintenance, construction damage, and facility issues.
• Provide after-hours support for facilities work orders and emergency facility issues.

Requirements

• Knowledge of major local and regional roadways.
• Experience working in a call center, control center, dispatch center, or similar real-time operations environment.
• Ability to gather, analyze, and disseminate information from multiple sources including CCTV, scanners, two-way radio, field personnel, and the public.
• Strong multitasking skills with the ability to prioritize and perform under pressure in a fast-paced environment.
• Proficiency in using two-way radio systems and incident management software.
• Ability to read, interpret, and apply technical and operational documents such as TMC procedures and traffic management guidelines.
• Strong communication skills and ability to collaborate effectively with internal teams and external partners.
• Flexibility to work rotating shifts, nights, weekends, and holidays as required.
• Reliable transportation, as this position will be located in the Services Plaza for the Florida Turnpike with no public transportation access.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.
• Ability to pass a background check.

Skills

• Strong communication skills.
• Ability to work independently and as part of a team.
• Attention to detail.
• Problem-solving skills.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts.

Pay

• $20.00 - $22.00 per hour based on experience.

Schedule

• Rotating shifts, nights, weekends, and holidays as required.