Traffic Management Center Operator

About us

The Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate, and maintain the express lanes on Interstate 66 Outside the Beltway. The project aims to relieve congestion, improve safety, and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Upon completion, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with an advanced toll collection system. Expanded transit services, park-and-ride lots, and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to enhance multimodal options. As an innovative and efficient public-private partnership, the project will save the Commonwealth of Virginia $2.5 billion.

Job Description

• Serve as the point of contact for third parties requiring assistance on the I-66 Express Lanes Project (general public, VDOT, VDOT TMC, emergency responders, etc.), and dispatch incident support.
• Maintain an accurate record of events and input data into TMC systems correctly.
• Maintain multi-agency and public communications via various channels.
• Provide real-time status of ongoing Traffic Management Center activities.
• Perform routine equipment status checks and monitor equipment for potential operational problems.
• Monitor, verify, and respond to all planned and unplanned activities impacting traffic flow and/or motorist safety.
• Complete all duties and tasks assigned during the shift.
• Document response and clearance times and other relevant information relating to incidents.
• Attend training and staff meetings as required.
• Identify and escalate safety related issues.

Qualifications

• High school diploma or GED required.
• Associate degree from an accredited college or university is preferred in related transportation / technical field, or directly related experience in a TMC environment.
• Understanding of ITS devices and assets, and ability to navigate the current Advanced Traffic Management System (ATMS).
• Familiarity with local freeways and arterial roads.
• Professional Qualities: Ability to interact with colleagues in a self-managed team structure. Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure. Ability to coordinate real time activities and initiate immediate priorities, for self and support. Good teamwork skills and active working attitude required. Ability to work independently in carrying out the duties of the position.
• Computer Skills: Demonstrated proficiency in the use of Microsoft Office Suite (Word, Excel, PowerPoint) and other software applications. Understanding of basic computer functions and hardware components. Strong, accurate data entry skills. Ability to type at least 40 WPM.
• Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability and willingness to work alternate schedules, be on-call (nights, weekends and holidays) and availability for short-notice and long duration work assignments (flexibility is a must).