Traffic Management Center Operator

Key Responsibilities

• Monitor and control traffic management devices (CCTV, Dynamic Message Signs, etc.) across Davidson County highways.
• Support first responders, emergency management, and law enforcement communications.
• Detect and report incidents, dispatch service patrols, assist first responders, and notify the public.
• Handle calls from various persons, organizations, and agencies.
• Create and submit work orders for equipment failures or malfunctions.
• Use software applications to control ITS field devices, monitor traffic flow, and perform data analysis.
• Ensure the accuracy of data submissions in logs, reports, and documentation.
• Provide guidance to responders and motorists during severe traffic events.
• Post alerts, notifications, and messages as needed.
• Assist in coordinating responses to disasters and high-profile events affecting roadways.

Qualifications

• High School + 4 years of relevant experience or demonstrated equivalency of experience and/or education.
• Experience in traffic management or a related field.
• Strong communication and multitasking skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency with traffic management software and devices.

About AECOM

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024.

Learn more at aecom.com.

All your information will be kept confidential according to EEO guidelines.