Traffic Management Center Operator

About the role

The Traffic Management Center Operator – EOS Firmware Subject Matter Expert (SME) is a technical leadership role within Econolite’s Professional Services Group, responsible for onsite, full-time support at the Miami-Dade Traffic Management Center (TMC) in support of the Countywide Advanced Traffic Management System (ATMS) deployment.

Responsibilities

• Serve as the primary Subject Matter Expert (SME) for EOS firmware and Model 2070LX controllers.
• Provide full-time onsite technical support at the Miami-Dade Traffic Management Center (TMC).
• Act as the primary escalation point for controller, firmware, and traffic signal operational issues.
• Support deployment, configuration, integration, and validation of controllers, firmware, and ATMS communications.
• Verify controller timing, coordination, detection, synchronization, and overall system performance.
• Participate in Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), field validation, and system acceptance activities.
• Troubleshoot and resolve complex controller, firmware, hardware, communications, and networking issues.
• Support ongoing maintenance, operational readiness, and performance monitoring of deployed systems.
• Serve as a trusted technical advisor to County staff, consultants, contractors, and project stakeholders.
• Provide training, knowledge transfer, and operational best practices to TMC personnel.
• Collaborate with project teams to support design reviews, deployment planning, and continuous system improvements.
• Provide technical leadership and mentorship while ensuring successful project delivery and customer satisfaction.

Qualifications

• Minimum 7 years of experience in ITS, traffic signal systems, or traffic controller environments.
• IMSA Level III Certification required.
• Proven experience deploying, configuring, and supporting traffic signal controller systems.
• Advanced knowledge of EOS firmware and Model 2070LX controllers.
• Strong understanding of traffic signal timing, coordination, phasing, detection, communications, and networking.
• Experience with ATMS platforms, preferably Centracs Mobility or similar traffic management systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Able to work effectively in fast-paced, real-time operational environments.
• Excellent communication and interpersonal skills with the ability to engage both technical and non-technical stakeholders.
• Collaborative, customer-focused mindset with a commitment to safety, quality, and operational excellence.

Business Travel

Primarily onsite at the Miami-Dade TMC, with limited field travel as required to support deployment and operations.

Physical Requirements

• Ability to work in field and operational environments, including active intersections.
• Safety-sensitive position requiring adherence to all applicable standards.
• Ability to lift and carry equipment up to 40 pounds.
• Valid driver’s license required.

Benefits

• This role is eligible for benefits: weekly pay, weekly PTO accrual, paid holidays.
• Variety of medical plans, dental, vision, flexible spending accounts, direct deposit.
• Basic life, LTD, 401k discretionary match.
• Other voluntary benefits include: identity theft protection.