Traffic Management Center Operator

About the role

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

Job Description

As a Traffic Management Center (TMC) Operator, you will be responsible for monitoring the roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and monitoring of dynamic toll pricing on the I-77 MP’s Managed Lanes Projects. The operator position is the eyes and ears for detection and management of all activities being handled by the TMC. You will provide administrative support to the Operations and Maintenance department for efficient operations.

• Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project (general public, NCDOT, NCDOT TMC, emergency responders, etc.), and dispatching incident support when needed
• Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support
• Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department
• Aid to process and input data into the maintenance management system and generate monthly and quarterly reports
• Maintain an accurate record of events and log data
• Aid in the efficient transfer of data, activities, and schedules
• Prepare routine and complex correspondence including letters, memoranda, and reports
• Aid in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Perform human resources administrative functions for the O&M department
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
• Establish and maintain filing systems and support document control
• Coordinate, collect and prepare information packet required for submittal of insurance claims
• Assist in the preparation of operating procedures, procurement and purchase processes
• Filing of hardcopies of logs, forms, records,