Traffic and Loyalty Manager - W.I. Simonson

Duties and Responsibilities

• Responsible for direct communication with the dealership’s loyalty of previous lease and loan customers
• Adequately adhere to the dealership’s loyalty process for previous lease and loan customers
• Deliver a VIP experience to dealership’s loyalty customers to ensure repeat business
• Ensure the dealership achieves and/or exceeds Financial Services and/or OEM stated retention goals
• Must multi-task and work within multiple systems (CRM, OEM Financial platform, retention specific sites, etc)
• Contact customers via phone, email and text to communicate lease/loan end information
• Continuous follow up with retention customers starting at a designated time period defined by Sonic standards prior to maturity date or end of contract
• Tracks all guest contact and communicates outcomes with management team
• Utilizes knowledge of customer’s current vehicle ownership (vehicle type, monthly payment, etc) to provide end of term solutions to meet the customer need
• Provide and speak to replacement payment options (lease, loan, cash)
• Schedule appointments for pre-inspections and new vehicle test drives (where applicable)

Qualifications

• Minimum 1 year automotive retail experience
• Able to set priorities, multi-task, achieve goal and obtain buy-in
• Proficient in CDK CRM (Elead)
• Exceptional communication skills, both written and verbal
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Benefits

• Medical
• Dental
• Vision
• HSA
• 401k
• PTO

Additional Information

The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Schedule

Full Time
Monday through Sunday availability