Trade Support Engineer / Chicago Illinois

About the role

A proprietary trading and market-making firm is hiring a full-time Trade Support Engineer for an hybrid role in Chicago, IL. This position sits at the intersection of trading, technology, and operations, supporting a high-performance electronic trading environment where reliability, speed, and accuracy are critical. The Trade Support Engineer serves as a front-line resource for monitoring production systems, troubleshooting trading issues, supporting traders, and ensuring seamless day-to-day market operations. This opportunity is ideal for a technical support professional with experience in trading, financial services, or mission-critical production environments. The role offers direct exposure to traders, quantitative researchers, developers, exchanges, and clearing firms, providing a unique opportunity to deepen expertise in electronic trading systems while contributing to operational excellence. Candidates with strong troubleshooting, scripting, and systems administration skills will thrive in this fast-paced environment where every day presents new challenges.

Responsibilities

• 50% Monitoring, Troubleshooting & Incident Resolution
• 20% Working with Traders, Exchanges, Vendors & Internal Teams
• 15% Deployments, Configuration & Infrastructure Support
• 15% Process Automation & Documentation

Tech breakdown

• 40% Production Trading Support & Incident Response
• 25% Systems Administration & Application Deployment
• 20% Automation & Scripting
• 15% Trade Operations, Reporting & Reconciliation

Required skills & experience

• 2+ years of experience in Trade Support, Trade Operations, Application Support, or a similar production support role
• Strong experience supporting both Windows and Linux environments
• Proficiency with scripting languages such as Python, PowerShell, or Bash
• Working knowledge of SQL for data analysis and incident investigation
• Familiarity with JSON, XML, and Parquet data formats
• Experience troubleshooting application, infrastructure, and operating system issues
• Strong communication and stakeholder management skills
• Detail-oriented with strong documentation and process improvement habits
• Ability to manage multiple priorities in a fast-paced environment
• Authorization to work in the United States without sponsorship requirements

Desired skills & experience

• Experience supporting exchange-traded derivatives environments
• Knowledge of the trade lifecycle, trade capture, and reconciliation processes
• Experience interacting with exchanges and clearing firms
• Familiarity with trading protocols such as FIX, FIXP, MDP3, BOE, or ITCH
• Exposure to observability platforms and incident management practices
• Experience utilizing AI-powered development or code-generation tools
• 3+ years of directly relevant experience for Senior-level consideration

Pay

• Salary Range: $87,500 - $145,000 base salary
• Senior-Level Salary Range: $145,000 - $177,500 base salary
• Annual discretionary bonus eligible
• Eligible for performance-based bonus compensation

Benefits

• Medical and Dental Insurance
• Generous Vacation Time
• Training and Continuing Education Opportunities
• Relocation Assistance (if applicable)
• Catered Lunches, Snacks, and Beverages
• Casual Work Environment
• Company Events and Team Outings

Schedule

• Onsite position based in Chicago, IL
• Participation in early market-open coverage required
• Participation in an on-call and weekend support rotation required