Trade Support Engineer

Day to Day

• Maintain the production trading environment and respond to alerts in real time.
• Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2).
• Deploy and configure proprietary and third-party trading applications.
• Investigate trade and position breaks, and support back-office operations such as trade capture and reconciliation.
• Aid in risk and compliance reporting.
• Occasionally handle datacenter and trading desk hardware.
• Write scripts to automate repetitive workflows and accelerate troubleshooting.
• Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives.

What You’ll Need

• 2+ years of full-time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production-support role.
• Strong proficiency with both Windows and Linux, comfortable in desktop and command-line environments.
• Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data.
• Working knowledge of SQL for querying trade, position, and reference data during investigations.
• Familiarity with data formats like JSON, XML, and Parquet.
• Familiarity with current code generation AI tools.
• A track record of troubleshooting application and OS-level issues calmly under pressure.
• Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams.
• Detail-oriented, with a strong bias toward documentation and repeatable process.
• Able to manage shifting priorities in a fast-moving environment.
• Able to work on-site in our Chicago office and participate in early-hours and on-call coverage as needed.

Must have valid, ongoing, unrestricted authorization to work in the United States without the need for employer-sponsored or self-initiated immigration filings.

Preferred (We’ll Train the Right Person):

• Experience with exchange-traded derivatives and a solid grasp of the trade lifecycle.
• Hands-on experience interfacing with exchanges and clearing firms.
• Familiarity with order entry and market data protocols (e.g., FIX, FIXP, MDP3, BOE, ITCH).
• Exposure to observability tooling and incident-management practices.