Trade Support Engineer

What You'll Do

• Sit next to traders on the trade desk to allow full immersion in the trading workflows
• Provide level one and level two support of trading system issues affecting your desk
• Utilize a “fix it twice” mentality to create tactical solutions to get systems stable again but then follow up with the strategic fix soon after
• Advance issues to other teams as appropriate through detailed log documentation and snippets, so they can get up to speed quickly

Other Responsibilities

• Create automated scripts and applications to improve operational workflows and team efficiency any time you find yourself doing a task twice
• Improve software reliability and stability through performance optimizations
• Partner with Trading Systems Operations to schedule and communicate software releases for your trading desks