Trade Support Engineer

Troubleshooting and Support

Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders.

Monitor real-time production environments, respond to anomalies, and escalate as needed.

Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency.

Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery.

Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives).

Own incident response, follow up on lessons learned, and drive continuous improvement of support operations.

Qualifications

Experience troubleshooting in a Linux environment via CLI.

Prior experience supporting end users in a high-pressure, fast-paced environment.

Excellent problem-solving and communication skills; comfortable working with technical and non-technical teams.

Detail-oriented with a proactive, ownership-driven approach to incident management and process improvement.

Experience querying databases (SQL, Snowflake) preferred.

Benefits

We strongly believe in the well-being of our employees and their families so we offer outstanding benefits to support you both professionally and personally.

• Generous time off
• Insurance coverage
• Paid parental leave
• Free breakfast and lunch (plus healthy snacks, of course)
• Wellness reimbursement
• A variety of other benefits focused on providing the best employee experience

Company Culture

Started in 1995 by a team of forward-thinking Traders, we are proud to call ourselves an industry leader that keeps making markets and each other better.

We are committed to having a diverse workforce and are proud to be an equal opportunity employer.

At CTC, we aim to cultivate a workplace that celebrates diversity and each person feels included, engaged and empowered. Where each of us feels we belong.

We are committed to having a diverse workforce and are proud to be an equal opportunity employer.

CDC does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.