Senior Trade Support Engineer

What You'll Do

• Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders.
• Monitor real-time production environments, respond to anomalies, and escalate as needed.
• Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency.
• Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery.
• Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives).
• Own incident response, follow up on lessons learned, and drive continuous improvement of support operations.

What We're Looking For

• Advanced knowledge of Linux; strong troubleshooting experience via CLI.
• Experience working within the options space and familiar with one core market CME-Cboe.
• Proficient in Python and Bash scripting for automation.
• Experience querying databases (SQL, Snowflake).
• Prior experience supporting trading systems in a high-pressure, fast-paced environment.
• Excellent problem-solving and communication skills; comfortable working with technical and non-technical teams.
• Detail-oriented with a proactive, ownership-driven approach to incident management and process improvement.

Compensation

The salary range for this role is listed below. This role is also eligible for an annual discretionary bonus. The discretionary bonus will be dependent upon the individual’s skills, experience, qualifications, and firm performance.

Our Benefits

• Generous time off
• Insurance coverage
• Paid parental leave
• Free breakfast and lunch (plus healthy snacks, of course)
• Wellness reimbursement
• Various other benefits focused on providing the best employee experience

Disclaimer

Interns and contractors are not eligible for benefits at CTC.

Our Commitment to Diversity, Equity and Inclusion

We strongly believe in the well-being of our employees and their families so we offer outstanding benefits to support you both professionally and personally. At CTC, we aim to cultivate a workplace that celebrates diversity and each person feels included, engaged and empowered. Where each of us feels we belong. We are committed to having a diverse workforce and are proud to be an equal opportunity employer. CTC does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Use of Artificial Intelligence (AI)

Information submitted by job applicants may be evaluated by automated systems, including Artificial Intelligence (AI), as part of the recruitment process. Such systems are utilized to enhance the efficiency and effectiveness of our hiring procedures. Applicants are advised that any information provided may be evaluated by AI tools to ensure an equitable and thorough assessment.