Trade Desk Specialist

About the role

Cboe FX is seeking a highly motivated Trade Desk Specialist to join its global FX operations team, based in Chicago / New York.

Responsibilities

• Serve as a primary escalation point for complex inbound client enquiries via phone and email during the US trading session, delivering expert-level, real-time support across trading, connectivity, and market data.
• Independently troubleshoot and resolve sophisticated client issues related to APIs (e.g., FIX, ITCH), trading behavior, platform functionality, and connectivity, with speed and precision.
• Own issue documentation end-to-end — capturing root cause analysis, actions taken, and resolution outcomes to support internal tracking, client transparency, and continuous improvement.
• Mentor and guide junior Trade Desk Associates, providing technical guidance and acting as an on-floor resource during critical incidents.
• Lead daily and weekly pre-market system health checks, including Sunday market start procedures, ensuring full platform readiness ahead of the US session.
• Proactively monitor trading activity, market data feeds, and system dashboards throughout the session — identifying, triaging, and escalating operational or technical anomalies with precision.
• Own handover discipline for the US session, ensuring clean, consistent, and complete transitions to and from global regional teams.
• Develop and maintain operational runbooks, escalation procedures, and monitoring frameworks to improve platform resilience and team readiness.
• Perform in-depth technical diagnostics using Linux command-line tools, log analysis, and network debugging utilities to identify and resolve platform and connectivity issues.
• Utilize SQL to query operational and trading data for issue investigation, performance analysis, and reporting.
• Apply knowledge of FIX protocol, low-latency trading systems, and network fundamentals to support client onboarding, certification sing, and production readiness validation.
• Collaborate with the Technology team to investigate and reproduce issues, contribute to post-incident reviews, and drive systemic fixes.
• Maintain market integrity throughout the session, including crossed/off-market conditions, value-date issues, and liquidity anomalies, escalating promptly and decisively where required.
• Liaise with liquidity providers, sales, and internal stakeholders to investigate and resolve trading or flow-related issues.
• Support new client onboarding activities, including FIX connectivity certification, API sing, and production readiness checks.
• Act as a senior liaison between clients, sales, technology, and operations teams, driving clear and effective communication across internal and external stakeholders.
• Lead and contribute to process improvement initiatives, documentation upgrades, and the development of operational best practices.
• Drive ad-hoc projects supporting platform stability, resilience, client experience, and operational efficiency.

Requirements

• Bachelor’s degree or equivalent; 3–5 years’ experience in a trading desk, financial services, or technical operations environment.
• Demonstrated expertise in electronic trading platforms and market infrastructure, with strong working knowledge of FX markets and low-latency trading environments.
• Proficiency in Linux, including command-line diagnostics, log analysis, and basic shell scripting.
• Solid SQL skills with the ability to independently query and analyze trading and operational data.
• Working knowledge of FIX protocol and experience supporting FIX-connected clients or counterparties.
• Strong understanding of networking fundamentals — TCP/IP, latency, connectivity troubleshooting — and experience using network debugging tools.
• Proven problem-solving ability with a track record of independently resolving complex technical and operational issues under time pressure.
• Excellent written and verbal communication skills, with demonstrated ability to manage client-facing situations professionally and under pressure.
• Experience with JIRA or an equivalent ticketing system for issue tracking and escalation management.

Qualifications

• Experience in a follow-the-sun or 24x5 trading support model.
• Familiarity with ITCH or other market data protocols.
• Exposure to Linux performance analysis and system health tooling.
• Experience writing or maintaining operational runbooks and escalation documentation.
• Prior experience supporting bank, buy-side, or prime broker clients in an electronic trading context.
• Python or additional scripting experience for operational automation.

Benefits and Perks

• Fair and competitive salary and incentive compensation packages with an upside for overachievement
• Generous paid time off, including vacation, personal days, sick days and annual community service days
• Health, dental and vision benefits, including access to telemedicine and mental health services
• 2:1 401(k) match, up to 8% match immediately upon hire
• Discounted Employee Stock Purchase Plan
• Tax Savings Accounts for health, dependent and transportation
• Employee referral bonus program
• Volunteer opportunities to help you give back to your communities

Pay

The anticipated base salary range for this role is $88,825-$130,625, with actual compensation determined by job-related factors such as skills, relevant experience, education, internal alignment, and location.

Schedule

This role will cover 11am EST – 7pm EST. Our work mode is 4 days in-office per week.