Senior Trade Desk Specialist

About the role

The Senior Trade Desk Specialist role is served by experienced financial technologists who bring advanced subject matter expertise and take ownership of production-level operational oversight across multiple real-time low latency Cboe exchange trading platforms.

Responsibilities

• Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.
• Perform daily system checks and periodically review audit logs to verify system changes.
• Maintain and monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected.
• Take direct action to resolve known issues.
• Provide customers, regulators, and the business with live updates related to systems and trading issues.
• Support exchange platform operations including equity listing process management; service cancel order requests; conduct clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; execute real-time order routing changes; conduct futures settlement price verifications; service and support block trade and ECRPs; and monitor auctions/rotations.
• Engage with business associates, customers, and software engineers to define and design new features and functions, representing the team’s perspective on cross-functional initiatives.
• Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified.
• Participate in internal and industry-wide weekend testing as needed.
• Lead as the primary Subject Matter Expert across multiple areas critical to production operations support, mentoring, coaching, and training junior Trade Desk Specialists and other Cboe staff.
• Liaise with vendors and operators of facilities supporting critical financial infrastructure.
• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
• Update internal technical and operations procedures within the Operations team’s Confluence space.
• Draft technical notices and updates to technical specifications.

• Requirements

  • A High School Diploma, GED, Trade, Technical or Vocational School Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
  • FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses required, or ability to obtain within first 3 months of service.
  • At least 5+ years experience in a security related or technical support position, or a Master’s degree and at least 3 years of relevant experience.
  • At least 3+ years with UNIX Shell.
  • At least 3+ years with SQL.
  • At least 3+ years with Agile Development Methodology.

  Qualifications

  • High School Diploma, GED, Trade, Technical or Vocational School Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
  • FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses required, or ability to obtain within first 3 months of service.
  • At least 5+ years experience in a security related or technical support position, or a Master’s degree and at least 3 years of relevant experience.
  • At least 3+ years with UNIX Shell.
  • At least 3+ years with SQL.
  • At least 3+ years with Agile Development Methodology.

  Skills

  • Experience with UNIX Shell.
  • Experience with SQL.
  • Experience with Agile Development Methodology.

  Benefits and Perks

  At Cboe, we are committed to providing a competitive, transparent, and market-informed total rewards program. The anticipated base salary range for this role is $102,000-$132,000, with actual compensation determined by job-related factors such as skills, relevant experience, education, internal alignment, and location. This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs. Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.