Senior Trade Desk Specialist

About the role

The Senior Trade Desk Specialist role is served by experienced financial technologists who bring advanced subject matter expertise and take ownership of production-level operational oversight across multiple real-time low latency Cboe exchange trading platforms.

Responsibilities

• Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.
• Perform daily system checks and periodically review audit logs to verify system changes.
• Maintain and monitor active production, disaster recovery, and certification/test environment systems.
• Resolve known issues and provide live updates related to systems and trading issues.
• Support equity listing process management, service cancel order requests, conduct trade reviews, support price adjustments, clear support requests, declare Self Help on away exchanges, execute order routing changes, verify settlement prices, manage block trades, and monitor auctions/rotations.
• Engage with business associates, customers, and software engineers to define and design new features and functions.
• Test changes to systems and platform functionality prior to deployment and collaborate with software engineering team to resolve issues.
• Liaise with vendors and operators of facilities supporting critical financial infrastructure.
• Conduct analytical functions to troubleshoot and explain complex technical and/or trading issues, perform root cause analysis, and resolve customer issues for Cboe trading systems and APIs.
• Utilize SQL, UNIX shell, and Cboe proprietary tools to gather and analyze data.
• Update internal technical and operations procedures and draft technical notices and updates.
• Onboard new clients, establish client access, provision new services, assist with default settings, and conduct API certification testing and support.
• Participate in operational on-call support rotations.

Requirements

• High School Diploma, GED, Trade, Technical or Vocational School
• Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses required, or ability to obtain within first 3 months of service
• At least 5+ years experience in a security related or technical support position, or a Master’s degree and at least 3 years of relevant experience
• At least 3+ years with UNIX Shell
• At least 3+ years with SQL
• At least 3+ years with Agile Development Methodology

Qualifications

Experience with Cboe trading platforms and systems, knowledge of market structures, and ability to troubleshoot and explain complex technical and trading issues are essential. Proficiency in SQL, UNIX shell, and Cboe proprietary tools is required. Experience with Agile Development Methodology is preferred.

Skills

• Technical Support
• System Monitoring
• Problem Solving
• Customer Service
• Project Management
• Agile Methodology

Benefits

Competitive salary and incentive compensation packages, generous paid time off, health, dental, and vision benefits, 2:1 401(k) match, discounted tuition assistance, and volunteer opportunities.

Pay

The anticipated base salary range for this role is $102,000-$132,000, with actual compensation determined by job-related factors such as skills, relevant experience, education, internal alignment, and location.

Schedule

This role follows a four day in-office work model, with employees working Monday - Friday from 8:00am CST - 5:00pm CST.