Senior Deal Desk Specialist

About the role

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

Responsibilities

• Own complex, non-standard deals end-to-end — multi-product transactions, pricing exceptions, and deals requiring cross-functional input from Finance and Legal
• Serve as the primary escalation point for Deal Desk Associates on deal structure, quoting, and approval questions
• Apply commercial judgment on discount approvals and pricing exceptions, ensuring deals are structured in line with company policy and revenue objectives
• Build and maintain complex quotes in CPQ, ensuring accuracy, completeness, and compliance across high-volume periods
• Own and govern the Closed Won process — ensuring order accuracy, data integrity in Salesforce, and adherence to established workflows
• Monitor and manage the Deal Desk case queue, maintaining SLA standards and handling a high volume of tickets with speed and precision
• Deliver enablement sessions for Sales reps on Deal Desk processes, CPQ quoting, and best practices
• Participate in deal reviews, contributing deal-level insights to Sales leadership discussions
• Work with Finance and Legal on non-standard contract terms and pricing structures for specific deals
• Contribute to Deal Desk SOPs and internal documentation, flagging gaps and proposing improvements to the Lead and Senior Manager
• Support month-end and quarter-end close operations to ensure accurate and timely deal execution

Requirements

• 2–4 years of experience in Deal Desk, Sales Operations, or Revenue Operations in an Enterprise SaaS/B2B company
• Deep expertise in CPQ quoting — complex quote builds, multi-product configurations, pricing logic, and troubleshooting quoting issues
• Strong Salesforce proficiency as a power user — managing cases, accounts, opportunity data, and order records accurately at high volume
• Solid understanding of Quote-to-Cash processes, revenue recognition principles, and order management
• Proven ability to manage a high-volume Deal Desk queue without compromising quality, especially during End of Month, Quarter, and Year End; familiarity with ticketing and knowledge base tools such as Notion and Jira/Atlassian is a plus
• Commercially minded, with a track record of balancing Sales velocity with deal integrity across complex and non-standard situations
• Trusted by Sales as a go-to advisor — someone who gives clear, confident guidance on deal structure and contract options
• Clear communicator who works effectively across Sales, Finance, and Legal without losing momentum on deals
• A natural knowledge-sharer who enjoys upskilling others and raising the bar across the team
• Demonstrates strong automation and AI capabilities
• Writes and speaks fluent English

Qualifications

• It's not required to have experience working remotely, but considered a plus

Skills

• CPQ quoting
• Complex quote builds
• Multi-product configurations
• Pricing logic
• Quoting troubleshooting
• Strong Salesforce proficiency
• Quote-to-Cash processes
• Revenue recognition principles
• Order management
• High-volume queue management
• Deal structure guidance
• Clear communication
• Knowledge-sharing
• Automation and AI capabilities

Benefits

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

Pay

The annual salary range for this full-time position is $35,250 - $119,000 USD

Schedule

We are async

Location

For this position we welcome everyone to apply, but we will prioritise applications from AMER as we encourage our teams to diversify

Start date

As soon as possible

Application process

• Roughly 6 hours across 3 weeks
• Interview with recruiter — 30 min
• Interview with Senior Manager, Deal Commercial Strategy and Operations — 45 min
• Interview with team member — 30 min
• (async) Deal Desk case study
• Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations — 30 min
• Bar raiser interview — 30 min
• Prior employment verification check

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

How to apply

Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.