Trade Desk Specialist

About the role

The Trade Desk Specialist role is served by experienced financial technologists with responsibilities that include providing customer support and production level operational oversight of one or more real-time low latency Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) covering one or more asset classes (e.g., equities, foreign currencies, futures, options).

Responsibilities

• Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.
• Perform daily system checks and periodically review audit logs to verify system changes.
• Maintain and monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected.
• Take direct action to resolve known issues.
• Provide customers, regulators, and the business with live updates related to systems and trading issues.
• Support exchange platform processes including equity listing, service cancel orders, trade reviews, price adjustments, clearing support, self-help declarations, order routing changes, futures settlement price verifications, block trades, ECRPs, and auction/rotation monitoring.
• Liaise with business associates, customers, and software engineers to define and design new features and functions.
• Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues.
• Participate in internal and industry-wide weekend testing as needed.
• Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff.
• Liaise with vendors and operators of facilities supporting critical financial infrastructure.
• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
• Update internal technical and operations procedures within the Operations team’s Confluence space.
• Draft technical notices and updates to technical specifications.
• Onboard new clients, establish client access to platforms, provision new services, assist customers with establishing default settings, conduct API certification testing and support.
• Regular attendance at the workplace in a traditional office environment may be required.
• Perform other related duties as required or requested.

Requirements

• A High School Diploma, GED, Trade, Technical or Vocational School degree in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
• A Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 8 months of service required.
• At least 3-5 years experience in a security related or technical support position.
• At least 2+ years with UNIX Shell.
• At least 2+ years with SQL.
• At least 2+ years with Agile Development Methodology.

Qualifications

• Ability to work independently with little to no direct supervision in performing duties.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience with Cboe’s Application Programming Interfaces (APIs).

Skills

• Technical Support
• System Monitoring
• Database Management
• Agile Development
• SQL
• UNIX Shell
• Financial Services
• Market Infrastructure
• Trading Platforms

Benefits and Perks

• Fair and competitive salary and incentive compensation packages with an upside for overachievement.
• Generous paid time off, including vacation, personal days, sick days and annual community service days.
• Health, dental and vision benefits, including access to telemedicine and mental health services.
• 2:1 401(k) match, up to 8% match immediately upon hire.
• Discounted Employee Stock Purchase Plan.
• Tax Savings Accounts for health, dependent and transportation.
• Employee referral bonus program.
• Volunteer opportunities to help you give back to your communities.