Trade Desk Specialist

Responsibilities

• Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.
• Perform daily system checks and periodically review audit logs to verify system changes.
• Monitor active production, disaster recovery, and certification/s environment systems and ensure Cboe platforms and systems are operating as expected.
• Take direct action to resolve known issues.
• Provide customers, regulators, and the business with live updates related to systems and trading issues.
• Support exchange platform processes including equity listing, service cancel orders, trade reviews, price adjustments, clearing support, self-help declarations, order routing changes, settlement price verifications, block trades, ECRPs, and auction/rotation monitoring.
• Liaise with business associates, customers, and software engineers to define and design new features and functions.
• Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues.
• Participate in internal and industry-wide weekend support as needed.
• Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff.
• Liaise with vendors and operators of facilities supporting critical financial infrastructure.
• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
• Update internal technical and operations procedures within the Operations team’s Confluence space.
• Draft technical notices and updates to technical specifications.
• Onboard new clients, establish client access to platforms, provision new services, assist customers with establishing default settings, and conduct API certification sing and support.
• Regular attendance at the workplace in a traditional office environment may be required.
• Perform other related duties as required or requested.

Requirements

• A High School Diploma, GED, Trade, Technical or Vocational School degree in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
• A Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 8 months of service required.
• At least 3-5 years experience in a security related or technical support position.
• At least 2+ years with UNIX Shell.
• At least 2+ years with SQL.
• At least 2+ years with Agile Development Methodology.

Benefits and Perks

• Fair and competitive salary and incentive compensation packages with an upside for overachievement.
• Generous paid time off, including vacation, personal days, sick days and annual community service days.
• Health, dental and vision benefits, including access to telemedicine and mental health services.
• 2:1 401(k) match, up to 8% match immediately upon hire.
• Discounted Employee Stock Purchase Plan Tax Savings Accounts for health, dependent and transportation.
• Employee referral bonus program.
• Volunteer opportunities to help you give back to your communities.
• Complimentary lunch, snacks and coffee in any Cboe office.
• Paid Tuition assistance and education opportunities.
• Generous charitable giving company match.
• Paid parental leave and fertility benefits.
• On-site gyms and discounts to other fitness centers.