Trade Desk Associate
About the role
The Associate, Trade Desk is an entry-level role designed for individuals eager to build a career at the intersection of financial markets and technology. This role supports the day-to-day operational oversight of one or more Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) across asset classes including equities, options, futures, and foreign currencies.
Responsibilities
- Platform Monitoring & Operations Support
- Aid in daily system checks and review of audit logs under the guidance of senior team members to help verify system changes and confirm platforms are operating as expected.
- Maintain production, disaster recovery, and certification/test environments and escalate anomalies or known issues to experienced staff in a timely manner.
- Provide live updates to customers and internal teams related to system and trading issues.
- Apply standard operating procedures to assist in resolving routine platform issues.
- Customer & Exchange Support
- Offer first-level customer support related to platform behavior, order processing, market structure, and feature/function inquiries.
- Support exchange platform operations including order cancel requests, clearing support requests, and client onboarding activities under supervision.
- Monitor auctions/rotations and assist with block trade and ECRP support as directed.
- Data & Analysis
- Use SQL and UNIX shell tools under supervision to query databases and examine log files in support of data gathering and basic reporting tasks.
- Aid in documenting findings and preparing reports for customers and business teams as needed.
- Collaboration & Learning
- Develop working knowledge of Cboe’s exchange platforms, APIs (market data, order entry, web service), and operational workflows through on-the-job training and mentorship.
- Build internal relationships with colleagues across Operations, Technology, and Business teams to exchange information and support team goals.
- Perform other related duties as required or requested.
Requirements
- Bachelor’s degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
- 0-2 years professional experience required; internship, coursework, or academic project experience in financial services, technology, or a related field is a plus.
- FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses, or the ability to obtain within the first 8 months of service, required.
- Basic familiarity with SQL or UNIX shell environments (coursework or personal experience accepted).
- Strong eagerness to learn financial market concepts, trading systems, and technical support workflows.
- Effective written and verbal communication skills with the ability to clearly relay information to internal colleagues and customers.
- Demonstrated ability to work collaboratively in a team environment.
Qualifications
- Strong problem-solving and analytical skills.
- Excellent organizational and time management skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Attention to detail and accuracy in documentation and reporting.
Skills
- SQL and UNIX shell environments.
- Knowledge of financial markets and trading systems.
- Experience with API integration and data analysis.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Benefits
At Cboe, we are committed to providing a competitive, transparent, and market-informed total rewards program. The anticipated base salary range for this role is $68,000-$88,000, with actual compensation determined by job-related factors such as skills, relevant experience, education, internal alignment, and location. This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs. Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.