TPA and Systems Coordinator

Key Responsibilities

• Manage the operations portion of the job management system, overseeing job progression from start to finish, including authorizations, compliance tasks, paperwork, photos, certificates of completion, and related documentation.
• Enter all job updates and required information into TPA programs.
• Upload photos, documents, and insurance information needed for estimates to be reviewed and sent to insurance carriers with invoices.
• Audit and prepare estimates in alignment with TPA guidelines prior to review.
• Accurately enter daily drying logs into Moisture Mapper and MICA.
• Support data entry of time sheets, daily schedules, and appointment reminders.
• Maintain up-to-date knowledge of all required programs, including Xactimate, Symbility, Moisture Mapper, MICA, and DocuSketch.
• Work independently to manage tasks, prioritize workload, and solve problems.
• Meet deadlines and work effectively under time constraints.
• Assist in updating, creating, and educating team members on TPA-related processes and procedures.

Requirements

• Advanced computer skills with proficiency in Microsoft Word, Excel, and Outlook; ability to learn and operate new programs quickly.
• Effective written and verbal communication skills.
• Strong attention to detail with excellent data-entry accuracy.
• High level of integrity and ability to collaborate effectively with team members.
• Self-motivated, dependable, and able to work additional hours during emergencies as needed.
• Experience 3+ years of Xactimate experience.
• 3+ years of experience working directly with insurance TPA programs.
• 3+ years of experience with Moisture Mapper and MICA.
• 2+ years of Symbility experience strongly preferred.
• 3+ years of experience working with insurance TPAs (third-party program administrators).

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule

Monday to Friday

Work Location

In person