Toyota Warranty Administrator - Dover, DE

Job Responsibilities

• Process warranty claims and paperwork in a timely manner for each manufacturer
• Reconcile warranty receivables with payments and post on computer
• Handle rejected claims according to dealership or manufacturer specifications and follow up on outstanding claims
• Maintains a high level of knowledge for all Toyota and related manufacturer warranty coverage, campaigns, TSB's, and product concerns.
• Answer phones and greet service customers in a pleasant and professional manner
• Act as backup to Service Advisor as needed.
• Maintain high customer satisfaction standards.

Qualifications / Experience

• 2 to 4 years of related experience
• Current or former technicians are encouraged to apply
• Exceptional communication, computer and typing skills
• Familiarity with Excel and Word is preferred

Benefits

• Health Insurance
• Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Time Off
• 401K
• Paid Holidays

About the Role

i.g. Burton Toyota of Dover is searching for an experienced Warranty Administrator who is motivated to excel and serious about a career in the automotive industry. If you have automotive experience and are passionate about customer service, this opportunity is for you! This is a challenging position which requires the ability to multi-task at a fast pace, attention to detail, and strong communication skills.

Schedule

N/A

Pay

N/A

Benefits

• Health Insurance
• Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Time Off
• 401K
• Paid Holidays

Skills

N/A

Benefits

• Stability
• Personal development
• Family-friendly environment
• Long-term career opportunities
• Retirement benefits
• Equal employment opportunity