Automotive Warranty Administrator

Responsibilities

• Accurately process and administrate warranty claims in compliance with manufacturer and dealership policies.
• Verify repair orders for proper completion, accuracy, and compliance with manufacturer guidelines.
• Generate and manage Purchase Orders (POs) related to service and parts invoices.
• Maintain accurate and organized records for all warranty and service-related documentation.
• Communicate with service advisors and technicians to resolve claim issues.
• Monitor claim status and follow up with manufacturers to ensure timely payment.
• Stay current with manufacturer policies, procedures, and warranty bulletins.
• Aid with internal warranty audits and compliance checks.
• Provide occasional cashiering support, including handling customer payments and balancing receipts.
• Account reconciliation and managing outstanding invoices, keeping schedules clean.
• Support the service department with various administrative tasks as needed.

Requirements

• Previous experience as a Warranty Administrator or in an automotive service office role preferred.
• Previous experience in automotive accounting, receivables and cleaning schedules.
• Knowledge of Ford manufacturer warranty policies and dealership service operations.
• Strong organizational skills with high attention to detail.
• Proficient in dealership management software (Reynolds) and Microsoft Office Suite.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.

Qualifications

• Valid driver's license.
• Completion of pre-employment screening.

Skills

• Microsoft Office Suite proficiency.
• Dealership management software (Reynolds) knowledge.
• Attention to detail.
• Communication and problem-solving skills.
• Organizational skills.
• Ability to multitask.

Benefits

• Competitive pay.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Full-time schedule: Monday through Friday (40 hours/week).
• Employee discounts on vehicles, parts, and service.
• Opportunity for growth within a well-established automotive group.

Pay

Competitive pay.

Schedule

Full-time schedule: Monday through Friday (40 hours/week).