Toyota Rental Manager

Mossy Toyota · San Diego, CA · 1 wk ago

Sales$70k–$85k/yrFull-time

Providing excellent customer service to internal and external customers at all times.
Promoting an understanding of, and strong commitment to client satisfaction and to the Mossy Team.
Oversee and manage a team of Rental Assistants ensuring the utmost quality of service and client satisfaction.
Set goals for improvement and monitor progress through profits and customer loyalty & retention.
Identify areas of improvement and focus on exceeding objectives.
Show rental vehicle to customers, and conduct walk around prior to finalizing the transaction.
Create and maintain a good working environment.
Properly staff and train personnel.
Properly manage the assets of the department.
Attend Manager Meetings.
Ensure all safe work practices and policies are adhered to.
Maintain a professional appearance.

Demonstrated leadership skills.
Professional appearance and work ethic.
Understanding of Safety Rules & Practices as well as posted work rules & procedures.
Superior customer service skills.
Strong people skills that contribute to effective communication.
Excellent written and verbal communication skills.
Able to exercise good judgment.
Proven track record of achieving or over-achieving goals.
Have a valid driver’s license with a clean driving record.
Have a positive upbeat attitude.
Be willing to go above and beyond for customer experience/satisfaction.
Able to handle multitasking (being able to handle two or three customers at the same time while verifying information).
Have great phone etiquette.
Able to thrive in a team environment.
Demonstrated Leadership skills

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