RV Rental Manager

The Role

The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support).

This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness.

Key Responsibilities

• Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance)
• Track daily KPIs
• Promote ancillary products through value-based selling
• Conduct basic RV/van checks (battery, water systems, gas, lights, tyres)
• Promptly escalate complex technical or mechanical problems to regional servicing teams
• Maintain complete accuracy of fleet status and readiness in the operational systems
• Cover daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires
• Oversee the preparation and presentation of RVs for sales appointments

Practical Requirements

• Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods
• Comfortable performing physical tasks as needed, lift or move light-to-moderate items (10–15 kg)
• Comfortable working indoors and outdoors in varying weather conditions
• Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs
• 2 - 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments
• Strong hands-on operational capability, with the ability to step into daily depot workflows
• Able to multitask, prioritize, and handle physical tasks during high-volume periods
• Flexibility to work extended shifts during peak seasons, ensuring operational continuity
• Driving License (Category B) required
• English proficiency (mandatory) and French (nice to have)

THE INDIE COMMITMENT!

- Being part of a young, fast-growing and innovative company where you make a difference

- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila

- Continuous training and coaching to develop the skills that matter to you

- Compensation package that includes Performance and Referral Bonuses

- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania

- Compensation package between $75000 and $80000