Automotive Dealership Service Manager (Toyota)
About the role
With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Toyota Hazleton team brings a proven track record combined with an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas. If you are ready to take your career to the next level, we are looking for a Service Manager to join our team. Apply today! To Learn More About Our Company, Please Visit Www.leadcar.com.
The Service Manager ensures 100% customer satisfaction by running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This individual is responsible for the hiring, training and development of all service personnel. Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
- 401(K) Retirement Plan
- Paid Time Off
- Paid Holidays
- Employee Discounts
- Employee Referral Program
- Continued training through the Company and our manufacturer
Responsibilities
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels and monitors the performance of all service department staff.
- Maintains reporting systems required by President and General Manager and our manufacturer.
- Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring