Service Advisor - Toyota Dealership

With 80 years of business in the Great Lakes Bay Region, our family-owned and operated dealerships focus on building relationships and providing exceptional customer service. We operate two dealerships offering Cadillac, Buick, GMC, and Toyota vehicles and are proud supporters of community outreach programs, including the Bay Area Women’s Center, Salvation Army, and the American Cancer Society.

About the role

As a Service Advisor, you will greet customers, listen to their vehicle concerns, determine the required service, and prepare repair orders. If additional repairs are needed, you will create new estimates and contact the customer for approval. You will also advise customers on other available services.

Responsibilities

• Greet guests promptly and courteously in a professional manner.
• Answer phone calls and schedule service appointments.
• Actively listen to accurately document guest’s vehicle concerns.
• Generate repair orders and document guest concerns with their vehicle.
• Prepare accurate estimates on parts and labor for guests.
• Recommend mileage-based maintenance for guests.
• Obtain details of customer concern and translate them to assist technicians with diagnosis.
• Monitor progress of guest’s vehicles throughout the day and frequently update guests on repair progress.
• Inspect repairs completed by technicians.
• Explain all repairs to guests and necessary charges.
• Maintain electronic and/or paper records of service work.
• Multitask in a high-volume, fast-paced environment.

Requirements

• High school diploma or equivalent (required).
• At least one year of related service/dealership experience (preferred).
• Must be at least 18 years of age.
• Possess a valid driver's license.
• Eligible to work in the United States.
• Ability to be insurable by our auto insurance provider.

Pay

Yearly average with monthly bonus: $60,000–$75,000; $14.00–$16.00 per hour, plus a monthly bonus based on sales.

Schedule

Full-time, 40 hours per week. Service Department hours are Monday through Friday, 7:30 AM–5:30 PM. Work schedule to be established with your supervisor to meet dealership needs. Flexibility to work outside scheduled and dealership hours when needed.

Benefits

• Medical health insurance
• Delta Dental
• EyeMed Vision
• Company-paid life insurance through Principal John Hancock
• 401k with a company match
• Paid vacation time
• Employee discount