Dealership Service Advisor

Key Responsibilities

• Provide a warm, professional, and welcoming atmosphere for every customer.
• Listen attentively to customer concerns and questions, offering expert advice on vehicle maintenance and repair needs.
• Ensure a seamless and positive customer experience by addressing inquiries, resolving complaints, and maintaining professional communication throughout the service process.
• Conduct thorough evaluations of customer concerns and vehicle conditions.
• Provide clear, accurate, and detailed explanations of required services, costs, and timelines to customers.
• Leverage your expertise to identify and recommend additional services or products that enhance vehicle performance, safety, and reliability.
• Cook up and prioritize service appointments to maximize efficiency and customer satisfaction.
• Maintain consistent communication with customers regarding vehicle status and service progress.
• Partner with technicians, service managers, and other advisors to ensure smooth workflow and exceptional service delivery.
• Provide detailed work orders and descriptions to support technician accuracy and efficiency.
• Accurately record customer details, vehicle service needs, and repair descriptions in shop management systems.
• Collaborate with parts suppliers and technicians to ensure timely repairs and availability of necessary components.
• Assist customers with invoice reviews and payment processing.

Skills And Abilities

• Expert Communication Skills: Build rapport with customers while clearly explaining technical issues and solutions.
• Technical Proficiency: Confident in using Point of Sale systems, Excel, Google Docs, and shop management tools like TekMetric and AutoFlow.
• Organization and Efficiency: Handle multiple tasks while adhering to processes and maintaining attention to detail.
• Sales Acumen: Leverage your industry knowledge to recommend relevant services and increase revenue opportunities.
• Team-Oriented Mindset: Work collaboratively with all departments to achieve shared goals and exceptional outcomes.
• Clean Work Practices: Maintain a clean and professional workspace, reflecting our high standards.

Qualifications

• High school diploma, GED, or equivalent.
• Minimum of 2 years of experience as an Automotive Service Advisor or Service Writer.
• Valid state-issued driver’s license.
• Proven ability to deliver excellent customer service in a fast-paced, dynamic environment.
• Strong comfort level with computer systems and phone-based customer interactions.

Benefits

• 401(k) with company match
• Excellent benefits package including medical, dental and vision insurance
• Employee discounts
• Spiff programs
• Paid training programs
• Paid time off
• Paid holidays