Dealership Service Advisor

About the role

Ken Garff Automotive Group’s Hyundai Surprise dealership is seeking a Service Advisor who embodies the core values of respect, integrity, growth, humility, and teamwork. The role involves delivering exceptional customer service in a fast‑paced, collaborative environment.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries, ask clarifying questions, and identify service needs.
• Resolve concerns and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer telephone calls promptly and courteously, striving to satisfy each caller’s inquiry.
• Review completed work and recommendations, and collect payments from customers.
• Utilize the Dealer Management System (DMS) and other software to look up service history, schedule appointments, enter repair orders, and manage information.
• Deliver excellent service and review the customer satisfaction survey with each customer.

Qualifications

• Friendly and cooperative demeanor; quick to connect and build relationships.
• Unselfish, approachable, and thrives in an exciting, fast‑paced environment.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, producing highly precise and accurate work.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flex Spending Account, Health Savings Account, Employee Assistance Program, and Wellness Plan.
• Mental health support, diabetes management program, and parental leave.
• Year‑end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchase, parts, service, and more.