Dealership Service Advisor
About the role
Jerry Seiner Dealerships is looking for a motivated and customer-focused Service Advisor to join our award-winning service team. As a Service Advisor, you'll be the primary connection between our customers and service technicians, ensuring every guest receives exceptional service while helping drive the success of one of Utah's premier dealerships.
Responsibilities
- Welcome customers and provide a professional, friendly experience
- Perform vehicle walkarounds and accurately document customer concerns
- Prepare and manage repair orders
- Explain recommended repairs and obtain customer authorization
- Coordinate repairs with technicians and parts personnel
- Keep customers informed throughout the repair process
- Deliver exceptional customer service from vehicle drop-off through pickup
- Build long-term customer relationships that encourage repeat business
- Help achieve department sales, CSI, and customer satisfaction goals
Requirements
- Previous automotive dealership experience
- Service Advisor experience preferred
- Excellent customer service and communication skills
- Strong sales and upselling abilities
- Knowledge of automotive maintenance and repair
- Strong organizational and multitasking skills
- Ability to work efficiently in a fast-paced environment
- Valid driver's license with an acceptable driving record
Preferred Qualifications
- General Motors dealership experience
- Experience using CDK or other dealership management software
- Proven history of strong CSI scores and service sales performance
Skills
The ideal candidate is positive, dependable, customer-focused, and driven to succeed. You'll enjoy helping customers, solving problems, and working closely with technicians to deliver an exceptional service experience while contributing to the continued success of our dealership.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life Insurance
- Paid Time Off (PTO) Starting Day One
- Employee Discounts on Vehicles, Parts, and Service
- Ongoing Training and Career Development
- Opportunities for Advancement Within Jerry Seiner Dealerships
Pay
$80,000 - $100,000+ per year (Base Salary + Performance Bonuses)
About Us
For over 50 years, Jerry Seiner Dealerships has been committed to creating exceptional experiences for both our customers and employees. We invest in our team members through training, career development, and opportunities for advancement. When you join Jerry Seiner, you'll enjoy:
- A positive, team-oriented work environment
- Competitive pay with performance incentives
- Ongoing manufacturer and professional training
- Career growth opportunities across multiple dealership locations
- A stable, family-owned organization with a reputation for excellence