Dealership Service Advisor

Company Overview

Vanguard Truck Centers owns and operates full‑service commercial truck centers across the United States. Our strength lies in our people and teamwork, allowing us to provide a diverse range of products and services to many industries nationwide. We are a successful, growing, and profitable company that invests in its employees, recognizing them as our greatest assets.

Mission & Values

Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.

• Protect our integrity first
• Promote ingenuity and challenge everything
• Develop people
• Pursue excellence

Benefits

• Competitive salary
• 401(k) with employer match (after 3 months of employment)
• Medical, dental, and vision insurance
• Employer‑paid short‑term disability (STD) and basic life insurance
• Optional life and long‑term disability (LTD) coverage
• Flexible Spending Account
• PTO paid time off program
• Career advancement opportunities

Responsibilities

• Follow Vanguard‑established processes and procedures.
• Initiate customer repairs using the Certified Uptime Center process (JPRO).
• Monitor the repair process from initiation to close.
• Manage customer communication, including diagnosis, estimates, repair approvals, and status updates.
• Coordinate internal/departmental communications to ensure timely and smooth repair events.
• Drive service sales by capitalizing on upsell opportunities.
• Review repair orders prior to close, confirming accuracy of time and price.
• Promote awareness of the Customer Experience Management (CEM) survey.
• Daily review of open repair orders with the Service Manager as part of the RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards and engage in a team environment.
• Keep work area clean and organized.
• Communicate workplace or process issues and provide resolution input.
• Participate in Service Department meetings.
• Assist with the flow of work in the service department.

Qualifications

• Minimum 2 years of Service Advisor experience (required).
• Heavy‑duty truck experience (preferred).
• Automotive Service Excellence (ASE) certifications.
• Manufacturer training.
• Valid driver’s license.
• Ability to meet insurability requirements.
• Safety shoes required on day one; approved safety footwear must be worn at all times in designated shop and service areas.
• Background screening is a mandatory prerequisite for employment consideration.