TownePlace Suites Las Vegas Henderson - Dual Assistant General Manager

About the role

The Dual Asst General Manager is responsible to ensure guest satisfaction and the efficient operation of 2 hotels by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards).
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments.
• Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
• Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist the General Manager as needed in revenue generation programs.
• Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members.
• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
• Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
• Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office.
• Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Ensure recruiting, hiring and training for Guest Services based on occupancy.

Qualifications

• At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
• Previous supervisory experience required.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Able to work with and understand financial information and data, and basic arithmetic functions.
• Able to convey information and ideas clearly.