Assistant Hotel General Manager

Job Responsibilities

• Assist in managing the hotel to ensure an efficient and profitable operation.
• Directly manage subordinate managers or supervisors who supervise associates in housekeeping, laundry and food & beverage departments.
• Appraise performance, reward and discipline associates, address complaints and resolve problems.
• Oversee hotel operations in all aspects of housekeeping, laundry, kitchen and catering functions.
• Train and mentor department managers and supervisors to ensure adherence to hotel policies and established operating procedures.
• Aid in the operation of the hotel during the absence of the General Manager.
• Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
• Aid in coordination of associate recognition events.
• Affirm compliance with company Safety programs and promote ongoing awareness and safety hazard prevention.
• Coordinate orientation and training programs to all levels of associates.
• Assign associates their work assignments and inspect work for conformance to prescribed standards of cleanliness ensuring corrections are made.
• Ensure effective departmental communication through logs, daily standup meetings and monthly department meetings.
• Answer inquiries pertaining to hotel policies and services.
• Attend/Lead staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Manage the Lost and Found program.
• Investigate complaints regarding housekeeping and hospitality services and equipment, and take corrective action.
• Maintain effective departmental communication through logs, daily standup meetings and monthly department meetings.
• Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
• Conduct regular physical inspections to ensure all standards of excellence are being met, including inspecting rooms, halls, and lobbies.
• Determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
• Assist in checking all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.
• Report any deficiencies.
• Ensure Safety Data Sheets are on file and current for all chemicals used.
• Ensure food quality and service standards are being maintained as required.
• Ensure food sanitation and proper food handling standards are being followed.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, forecasting room occupancy, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
• Affirm compliance with company Safety programs and promote ongoing awareness and safety hazard prevention.
• Affirm proper key and cash control procedures are followed.
• Develop and maintain positive business relationships with all guests, vendors and other external partners.
• Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
• Affirm proper key and cash control procedures are followed.
• Develop and maintain positive business relationships with all guests, vendors and other external partners.
• Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.

Job Requirements

• Self-motivated Assistant Hotel General Manager with a strong work ethic and a drive to exceed expectations.
• Excellent communication skills.
• 1 to 3 years experience in housekeeping, guest services, food & beverage, management or related professional area.
• Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills.
• Exceptional customer service skills.

Benefits

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. Compensation: $65,000 and up based on experience, plus bonus potential. Comprehensive benefit packages Hotel room discounts at our locations around the globe Discounts on food and beverages Professional development and advancement opportunities