Assistant General Manager

About the role

Topgolf is a sports entertainment company that brings together golf, food and beverage, events, and entertainment into one high-energy, high-volume experience. We seek an Assistant General Manager who is ready to lead, not just support, and who can prove they are ready for the next level by growing into a General Manager role.

Responsibilities

• Lead Venue Operations
• Oversee department managers and their teams in delivering best-in-class guest experiences
• Hold leaders accountable for operating standards, staffing, and guest and team safety
• Step into the GM role during absences, owning full venue accountability
• Forecast and manage sales and expenses across departments
• Leverage business metrics and trends to drive performance and maximize profitability
• Develop and coach leaders
• Drive team member engagement across all departments
• Support effective hiring, scheduling, and team building across the venue
• Delegate with clarity and follow up to ensure execution
• Drive the Guest Experience
• Stay visible on the floor and interact with guests to assess and elevate their experience
• Champion a culture of hospitality across every touchpoint
• Use guest feedback and operational data to continuously improve the experience
• Represent the Brand and Community
• Cultivate relationships with community leaders and local organizations
• Support brand-building events, partnerships, and activations
• Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

Qualifications

• 5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation
• Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered
• Proven track record of leading multi-unit operations in a high-volume environment
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Physical Requirements

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.