Assistant General Manager (Marriott, Hilton, IHG, Choice)

Job Responsibilities

• Oversees development of new programs that result in an increased level of guest satisfaction and operational excellence.
• Receives and responds to guest complaints in a timely manner.
• Ensures that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met.
• Generates an atmosphere that provides security and safety for all internal and external guests.
• Establishes and maintains cost control systems for all rooms-related inventories.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Supervises an ongoing maintenance program, which includes the internal and external areas of the hotel.
• Maintains compliance with all local, state and federal laws and regulations, directly involved with all hiring and disciplinary decisions.

Job Skills

• Computer skills including word processing, spreadsheets & familiarity with brand specific Property Mgmt Systems.
• Excellent communication, presentation and listening skills.
• Ability to read and interpret business records and statistical reports.
• Ability to use mathematical skills to interpret financial information and prepare budgets.
• Ability to analyze and interpret policies established by administrators.
• Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion.

Job Qualifications

• Experience: 2 years supervisory experience in operations with 2 years line level operations experience, and 2 years of direct sales or retail trade experience; OR, an equivalent combination of education & experience.