Tours Coordinator

What You'll Do

• Deliver brand-aligned factory tours that educate visitors on Tesla products, mission, and manufacturing process through authentic engagement and relationship-building
• Plan and coordinate tours for diverse groups—including Tesla employee family and friends, customers, VIPs, internal teams, and educators—while managing all logistics such as check-in, safety briefings, and accessibility accommodations
• Curate and Design Tour Content: Develop, curate, and refine engaging tour content, ensuring materials remain accurate, on-brand, and reflective of current Giga, LFP, and Energy factory operations
• Support the Site Programs team by assisting with executing events and engagement initiatives
• Track satisfaction scores, analyze post-tour feedback, and report program impact to leadership to drive continuous improvement
• Cross-Functional Collaboration: Partner closely with Workplace, Catering, Community Engagement, Transportation, Subject Matter Experts, Security, and Reception teams to coordinate logistical support for Giga, LFP, and Energy factory tours
• Scheduling System Management: Maintain and manage the tour booking/scheduling platform, including handling last-minute changes, cancellations, or accommodation requests

What You'll Bring

• Confidence speaking in front of large groups and interfacing with Tesla leadership, which may include speaking to high-value clients and visitors
• Significant work experience in customer service preferred
• Exceptional verbal communication and interpersonal skills
• Comfortable driving a tram or passenger van in/around a factory environment while simultaneously articulating unique production processes
• Able to work comfortably in a dynamic, fast-paced, and sometimes ambiguous environment
• Able to work nights or weekends on occasion

Benefits

• Competitive pay
• Medical plans
• Fertility, adoption and surrogacy benefits
• Dental and vision plans
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• 401(k) with employer match
• Employee Stock Purchase Plans
• Short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits
• Employee discounts and perks program