Touring and Logistics Coordinator

Responsibilities and Duties

• Answering incoming calls, email requests and online booking requests for service from the client.
• Accurately inputting reservation requests and any necessary changes into all appropriate computer systems in a concise and professional manner.
• Keeping up to date on Avalon’s products, services, policies and procedures.
• Reconfirming future reservations with clients.
• Becoming knowledgeable about clients’ account, special needs and particular preferences to build rapport.
• Monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering inquiries promptly and professionally.
• Handling reservations for affiliate work and farms orders to affiliate network as needed.
• Monitoring the status of national rides to ensure clients are receiving excellent customer service from our affiliate network.
• Identifying and resolving any problems with incoming orders. Escalating as needed.
• Proactively and professionally handling customer service complaints and escalating issues as appropriate to respective department heads.
• Accurately helping build client profiles and accounts by informing accounting of new account information obtained from client calls.
• Performing basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips.
• Checking all work at the end of the shift.
• Handling and securing greeters when needed.
• Other duties as assigned.