Tourist Information Counselor

About the role

Step into a lively and engaging role as a Tourist Information Counselor with the Pennsylvania Department of Transportation. This position lets you connect with travelers and help them make the most of their visit to Pennsylvania. You will share helpful information, provide guidance, and create positive experiences for guests. Join a team that values friendly service and enjoys helping others explore the state.

Responsibilities

• Traveler Assistance: Provide directions, lodging information, and guidance to visitors seeking help
• Tourism Outreach: Support special programs, tours, and events that strengthen partnerships with tourism groups
• Center Operations: Maintain organized displays, stock supplies, and keep the Welcome Center clean
• Information Handling: Prepare daily reports, track visitor counts, and manage literature inventory
• Issue Response: Address unexpected situations by resolving routine concerns or contacting proper personnel
• Clerical Support: Complete general administrative tasks and assist supervisors with ongoing projects

Qualifications

Required:

• One year of experience in work involving public contact; or an equivalent combination of experience and training.
• Willing and able to work in and commute to Tioga County Welcome Center, Route 15 southbound, 7 miles south of PA/NY border, Tioga, PA 16946.
• Ability to report to work within 1 hour of being called in.
• Front‑facing public contact experience.
• Experience working with computers.
• Experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• Ability to perform essential job functions.

Preferred (not required):

• Five or more years of full‑time experience in work involving front‑facing public contact.
• High school diploma or equivalent.

Schedule

Part‑time temporary "on call" employment. Shifts vary and working hours are based on operational need. On call shifts can range from 7:00 AM to 7:00 PM, 7 days per week (temporarily hours are 9:00 AM to 5:30 PM). Telework is not an option for this position.