Tourist Information Counselor

About the role

Do you enjoy meeting new people and helping them plan memorable trips? Start an exciting career as a Tourist Information Counselor with the Pennsylvania Department of Transportation (PennDOT). In this position, you will help travelers learn about Pennsylvania and make the most of their visit. You will provide friendly guidance, helpful resources, and accurate details to support safe and enjoyable travel. Apply today to become part of a team that represents our state with pride and outstanding service!

Responsibilities

• Visitor Assistance: Greet guests and provide directions, travel details, and lodging information
• Tourism Support: Share details about attractions, events, and activities to promote Pennsylvania travel
• Center Operations: Open or close the Welcome Center and help keep displays clean and organized
• Inventory Management: Unpack, store, and track literature and supplies for visitor use
• Record Keeping: Complete accurate daily reports, customer counts, and reservation details
• Communication Tasks: Coordinate with supervisors and staff to share questions, needs, or concerns

Qualifications

• Minimum Experience and Training Requirements: One year of experience in work involving public contact; or an equivalent combination of experience and training.
• Additional Requirements: You must be willing and able to work in and commute to the Pike County PennDOT Welcome Center: I-84, Exit 53, Matamoras. You must have the ability to be "on call" between 7:00 AM to 7:00 PM, seven days a week. Current hours are 9:00 AM to 5:30 PM. You must have the ability to report to work within 1 hour of being called in. You must have front facing public contact experience. You must have experience working with computers. You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing. You must be able to perform essential job functions.
• Preferred Qualifications (not required): Five or more years of full-time experience in work involving front facing public. High school diploma or equivalent.

Schedule

Temporary, part-time "on call" employment. On call shifts can range from 7:00 AM to 7:00 PM, (temporarily hours are 9:00 AM to 5:30 PM), 7 days per week. Shifts vary and scheduled hours are based upon operational needs. Telework: You will not have the option to telework in this position. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.