Tourist Information Counselor

Description of Work

• Traveler Assistance: Provide directions, travel details, and tourism information to visitors at the Welcome Center
• Center Operations: Open or close the Welcome Center, maintain clean displays, and manage literature and supply inventory
• Customer Service: Greet guests, answer questions about Pennsylvania, and represent the Welcome Center professionally
• Report Preparation: Complete daily reports, customer counts, reservation logs, and visitor notations
• Inventory Management: Unpack, store, and track literature and supplies and coordinate with vendors when needed
• Program Support: Assist with tours, travel shows, outreach events, and special assignments from supervisors

Work Schedule and Additional Information

Part-time temporary "on call" employment.
Shifts vary and working hours are based on operational need.
On call shifts can range from 7:00AM to 7:00PM, (temporarily hours are 9:00AM to 5:30PM), 7 days per week.
You will not have the option to telework in this position.
You will receive further communication regarding this position via email.

Required Experience, Training & Eligibility

• Minimum Experience and Training Requirements: One year of experience in work involving public contact; or An equivalent combination of experience and training.
• Additional Requirements: You must be willing and able to work in and commute to Pike County PennDOT Welcome Center: I-84, Exit 53, Matamoras. You must have the ability to be "on call" between 7:00 AM to 7:00 PM, seven days a week. Current hours are 9:00 AM to 5:30 PM. You must have the ability to report to work within 1-hour of being called in. You must have front facing public contact experience. You must have experience working with computers. You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing. You must be able to perform essential job functions.
• Preferred Qualifications (not required): Five or more years of full-time experience in work involving front facing public. High school diploma or equivalent.

How to Apply

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.