Tourism Counselor

About the role

Spotsylvania County is committed to maintaining a drug-free workplace. Employees are prohibited from manufacturing, distributing, possessing or using controlled substances such as marijuana. A positive drug test result, confirmed use or impairment can be subject to disciplinary action, up to and including termination in accordance with our personnel policies. A positive pre-employment drug test will also disqualify a candidate for hire.

Responsibilities

• Greets visitors to the Spotsylvania Visitor Center and County Museum; provides information to visitors, including distributing maps and brochures;
• Assists in conducting and planning tours for visitors;
• Answers telephone and responds to callers requesting touring and travel-related information;
• Describes attributes of County attractions and activities;
• Prepares tourism packages; sorts and prepares packages for bulk mailing; prepares shipments of brochures;
• Maintains accurate records of daily activities, including number of visitors to the center, their origins, points of interest, sales activities, etc.
• Performs basic computer-based research and analysis on tourism and related topics. Documents findings on fact sheets, spreadsheets and charts;
• Inventories brochures and merchandise on a regular basis; records and informs supervisor of shortages and restocks as necessary;
• Participates in trade shows, special events and activities at the Visitors Center, Museum, as well as various locations as warranted;
• Safeguards the Visitors Center and County Museum offering a clean and comfortable environment to visitors of Spotsylvania County; maintains smooth and effective operation of Visitors Center and County Museum;
• Sells gift shop merchandise, including maps, event tickets, etc.

Requirements

• High School Diploma or equivalent with three (3) to five (5) years of experience in customer service or marketing work;
• Any combination of training and experience which provides the required skills, knowledge and abilities;
• Possession of a valid driver’s license from the Commonwealth of Virginia.

Qualifications

• Knowledge of the policies and procedures, organization and functions of the Tourism Office;
• Knowledge of the geographic layout of the County, including all tourist attractions;
• Knowledge of the tourist attractions of the surrounding area and state;
• Knowledge of modern office practices, procedures, equipment;
• Knowledge of the available resources of the County and the surrounding region;
• Ability to communicate effectively in oral and written form;
• Ability to exercise independent judgment, discretion and initiative;
• Ability to exercise tact and courtesy in frequent contact with the general public;
• Ability to establish and maintain effective working relationships as necessitated by work assignments;
• Ability to operate a motor vehicle;
• Ability to maintain high standards of accuracy in exercising duties and responsibilities;
• Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility;
• Maintains high quality communication and interacts with all co-workers and the general public;
• Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things;
• Ability to speak and/or signal people to convey or exchange information;
• Ability to read maps, brochures, indices, etc.

Skills

• Communicate effectively in oral and written form;
• Exercise independent judgment, discretion and initiative;
• Exercise tact and courtesy in frequent contact with the general public;
• Establish and maintain effective working relationships as necessitated by work assignments;
• Operate a motor vehicle;
• Maintain high standards of accuracy in exercising duties and responsibilities;
• Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility;
• Maintain high quality communication and interact with all co-workers and the general public;
• Compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things;
• Speak and/or signal people to convey or exchange information;
• Read maps, brochures, indices, etc.

Benefits

N/A

Pay

N/A

Schedule

This position is less than 20 hours per week.